Twilio
IoT Blueprints +
Hackpack, Signal 2017
CREATIVE DIRECTION & STRATEGY
WE ASSESSED A SERIES OF INDUSTRY VERTICALS, AND BROUGHT THREE IOT DEVICES FOR THOSE INDUSTRIES TO LIFE.
AFTER DEFINING THE PROBLEM SPACE WITH USER JOURNEY AND SYSTEM MAPS, WE DESIGNED THREE MODULAR SIM-CONNECTED PROTOTYPE DEVICES, ALONG WITH TUTORIALS ON THEIR CONSTRUCTION.
OUR WORK ON THESE VERTICALS FORGED THE OPPORTUNITY TO BUILD THE HACKPACK FOR THE 2017 SIGNAL CONFERENCE. WITH THE HELP OF TWILIO APIS AND THE PARTICLE IOT MICROCONTROLLER, ATTENDEES COULD BUILD INTERACTIVE PIXEL ART, CODED VIA SMS,AND UPLOAD THEIR CREATIONS TO A CENTRAL DISPLAY WALL IN THE CONFERENCE HACK LOUNGE.
Case STudy
Clinical Oncology Network
Patient Contact Transformation
Research & Strategy Direction
A national oncology provider asked us to assess a contact experience that was plagued by delays and failures of communication, inconveniencing Patients and threatening their care outcomes.
We assembled a team of Researchers and strategists to explore these challenges by conducting staff interviews, workshops, Onsite patient intercepts, and contextual inquiry of the employee experience– ultimately identifying key pain points, and setting a new strategy for Patient and Care Team communication.
Above: A Service blueprint to give our findings context and depth was brought to beautiful, interactive life with the inimitable Savannah Lane Pryfogle.
The rest of the (crazy-talented) Research Team: Amanda HenderSon, Alyssa Hitchcock, Victoria Stauffer, Brenda Hoyle, Ashwini Tongaonkar, & Young-min Choi.
National Fire Protection Association
NFPA LiNK
UX Design, research, and Strategy
NFPA leverages 125+ years of building safety knowledge to inform their GLOBALLY-adopted building codes. However, the bulky books that contain them are difficult for modern trade and engineering professionals to use Effectively In the field.
To expand access to this wealth of knowledge, we built NFPA LiNK– A ground-up online application containing every code and standard the association publishes, and with it, an unprecedented subscription revenue stream for the non-profit association.
Pennsylvania Turnpike Commission
Emerging Technology +
Digital Experience
Service Design & Creative Direction
Over the past several years, I’ve had the opportunity to work with
Brilliant Teams to Deliver Research and design to inform the complete transformation of the PA Turnpike’s online Experience.
State of Maryland DOT
Automated Mobility Strategy